Privacy Policy

TruckAC.com Privacy Policy

What information does TruckAC.com collect?
TruckAC.com collects information from you when you register on our site or subscribe to our newsletter. When ordering or registering on TruckAC.com, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, and/or phone number.

Authorize.net is TruckAC.com’s payment processor. Please see Authorize.net’s privacy policy on Authorize.net's Site to read Authorize.net’s privacy statements.

What does TruckAC.com use your information for?
Any of the information TruckAC.com collects from you may be used in one of the following ways:

; To personalize your experience 
(your information helps us to better respond to your individual needs)

; To improve customer service
(your information helps us to more effectively respond to your customer service requests and support needs)

; To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

; To send periodic emails
The email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How does TruckAC.com protect your information?
TruckAC.com implements a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

TruckAC.com offers the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

Does TruckAC.com use cookies? 
Yes (Cookies are small files that a site or its service provider transfers to your computers hard drive through your TruckAC.com browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information.

TruckAC.com uses cookies to help us remember and process the items in your shopping cart and understand and save your preferences for future visits.

Does TruckAC.com disclose any information to outside parties?
TruckAC.com does not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our TruckAC.com site, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. TruckAC.com may also release your information when TruckAC.com believes release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our TruckAC.com website and not to information collected offline.

Your Consent
By using our site, you consent to this privacy policy.

Contacting Us
If there are any questions regarding this privacy policy you may contact us using the information below.

TruckAC.com
1705 S. Peachtree Rd.
Balch Springs, TX 75180

Warranty Policy

Parts and Units Limited Warranty

TruckAC.com offers the following limited warranty on heavy duty heating and air conditioning parts and units, subject to the conditions listed below. There are no other warranties implied.

TruckAC.com warrants parts and/or units to be free from defects in material or workmanship for a period of 1 year from date of sale to the first purchaser. Ultimate responsibility of warranty and length or term of warranty lies with each manufacturer, and therefore all manufacturers’ warranties will prevail. In the event that a defect is discovered during the warranty period, TruckAC.com agrees that, at its option, it will repair, replace or credit the defective part, when proper warranty filing procedures have been followed. Any part or unit repaired or replaced under this warranty will be warranted only for the remainder of the original warranty period. There is no labor allowance given on parts or units. This warranty does not cover any expenses incurred in the removal and/or reinstallation of the heating/air conditioning part or unit. Specifically, this warranty does not cover any expenses for consumable products such as chemicals or oils, other parts not purchased from TruckAC.com, or labor. This warranty is offered only to the original purchaser of the parts. This warranty does not apply, and will be voided, if the heating/air conditioning part(s) and/or unit(s) sold has/have been damaged by abuse, misuse, accident, neglect, or alteration.

THE EXPRESS WARRANTY SET FORTH ABOVE IS EXCLUSIVE AND NO OTHER WARRANTIES OF ANY KIND, WHETHER STATUTORY, ORAL, WRITTEN, EXPRESSED OR IMPLIED, INCLUDING ANY IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE SHALL APPLY. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF. THE CONSUMERS EXCLUSIVE REMEDIES FOR BREACH OF WARRANTY AND TRUCKAC.COM’S ONLY OBLIGATION ARISING OUT OF OR IN CONNNECTION WITH BREACH OF WARRANTY, SHALL BE THOSE STATED HEREIN. TRUCKAC.COM EXPRESSELY DISCLAIMS LIABILITY FOR INCIDENTAL AND CONSEQUENTIAL DAMAGES CAUSED BY THE PART(S) AND/OR UNIT(S) SOLD.

This warranty gives you specific rights, and you may also have other rights, which vary from state to state. In addition, some states do not allow limitations on how long an implied warranty lasts, and some do not allow the exclusion of limitations of incidental or consequential damages. Accordingly, limitations as to these matters contained herein may not apply to you.

This warranty does not apply to compressors unless the installation procedures provided by TruckAC.com are followed in their entirety. See Compressor Limited Warranty.

Compressor Limited Warranty

TruckAC.com warrants compressors to be free from defects in material or workmanship for a period of 1 year from date of sale to the first purchaser. Ultimate responsibility of warranty and length or term of warranty lies with each manufacturer, and therefore all manufacturers’ warranties will prevail. This limited warranty does not include any labor allowance and does not cover related parts not furnished by TruckAC.com. Related parts include drier/accumulator, expansion valve/orifice tube, condenser, and clutch. This limited warranty does not cover compressors that have been altered, abused, misused or chemically damaged.

A licensed air conditioning technician must install the a/c compressor and all related parts. Some new and remanufactured compressors do not contain oil. Installer must drain, measure, and refill oil to insure proper amount. If unsure of the oil type, discard and add correct amount and type (refer to OEM or compressor manufacturer’s specifications). TruckAC.com is not responsible for damages to any part of the air conditioning system caused by improper installation of compressor.

Also for warranty to be considered a repair order must accompany the compressor, stating that the following procedures were performed:

  • Flushed a/c system with a non-residue liquid flush and approved flushing system.
  • Replaced the accumulator or receiver drier.
  • Replaced the expansion device (orifice tube, liquid line containing the orifice tube, peanut valve, or block valve).
  • Replaced the condenser (multi flow or serpentine style) if catastrophic compressor failure occurred.
  • Inspected compressor clutch for proper air gap before installation (refer to OEM or compressor manufacturer’s specifications).
  • Used only approved oil (PAG or ester oil for R134a and mineral oil for R12) and proper amount for the system (refer to OEM or compressor manufacturer’s specifications).
  • Rotated clutch hub ten full turns after compressor installation complete.
  • Inspected compressor drive belt for proper adjustment and/or wear and repaired as needed.
  • Inspected evaporator for proper airflow and repaired if needed.
  • Inspected condenser, radiator, and charge air cooler for proper airflow and repaired as needed.
  • Inspected a/c system for leaks using nitrogen and repaired as needed.
  • Evacuated a/c system for a minimum of 45 minutes and/or 1000 microns.
  • Charged a/c system with proper refrigerant (R134a or R12) and proper amount (refer to vehicle specifications).
  • Inspected fan clutch or electric fan assemblies for proper operation and replaced if needed.
  • Inspected compressor clutch electrical circuit for proper voltage and repaired if needed.
  • Inspected all pressure switches for proper operation and replaced if needed.
 

Customer service

For assistance with an order, please contact our customer service team. Customer service representatives are available.

1-844-878-2522 (TruckAC)
Monday—Friday 8am—5pm (CST)

customerservice@truckac.com