Applies To APU & Heater Parts Orders
Free Shipping Over $250

Return Policy

Return Policy

Shipping Damage

Visible and concealed damage is not covered under warranty. Customers who choose to charge freight to their own account must submit a claim to the freight carrier in accordance with their procedures for reimbursement. Customers who choose to have TruckAC.com prepay and/or add freight charges to the invoice, must take detailed pictures of the damaged boxes/products, and write a detailed description of the damages. Note: Shipping damage that occurs with an LTL shipment must be notated on the freight bill at the time of delivery for a claim to be processed. Once these required steps are complete, all information and images must be emailed to customerservice@truckac.com and the claims process will begin. Additional freight damage insurance protection of all product shipments is the responsibility of the distributor. Please notate in writing the request for additional insurance in the shipping instructions when placing your order online.

I got the wrong part

All unused, unopened, and uninstalled products can be returned within 30 days of purchase date. Special ordered products are non-returnable. Incidental returns received after the 30th day from purchase date will not be accepted. All products must be in original packaging and in salable condition.

Warranty Return

TruckAC.com reserves the right to conduct a review and inspection of each warranty claim and to accept or deny any claim not meeting the manufacturer’s requirements for warranty. TruckAC.com will not warranty products, which it did not sell, have been abused, mishandled, altered or used inappropriately. Defective returns received after the 30th day from the date RMA was issued will not be accepted.

Return Procedures

All returns must have a TruckAC.com Return Material Authorization (RMA) number before product(s) can be returned for credit or warranty consideration. Returns without an RMA number will be refused by our Receiving Department.

TruckAC.com customers must initiate return procedures by completing the “Returns Materials Authorization” (RMA) request form online. All return requests must be submitted via the TruckAC.com website. Go to https://www.truckac.com/, click on customer support, click on the Request RMA tab, fill in the needed information, and submit via e-mail. RMA’s will not be processed until all required information is filled out/received. Improperly or incomplete information will delay the process of your RMA. RMA #’s are issued immediately upon completion of the form. You may also print a completed copy for your records.

The RMA number must be clearly identified on all packages being returned and a copy of the RMA form must be used as a packing slip and accompany the shipment, if not the product(s) will be refused by our Receiving Department.

Freight charges for returned products are the responsibility of the customer and must be returned “Freight Prepaid”. Any product being returned by any means other than freight prepaid will be refused by our Receiving Department.

Returns will only be accepted at TruckAC.com, 4701 Cleveland Road, Dallas, Texas 75241

All refunds on returned product will be processed within two weeks. Customers will only receive a refund based on the original invoiced prices for items approved for return minus shipping charges and restocking fees. A 20% ($10 minimum) handling/restocking fee will be applied to all returned products.

Product returned must be in salable condition. That is, product must be returned in approved shipping boxes, packed properly to prevent damage, carry an identifiable TruckAC.com part number, and be in original cartons. Testing may be required before credit can be issued. Customers will be contacted by TruckAC.com if any product is ineligible for credit or if any discrepancies arise. The customer must make a decision within 30 days whether or not to have ineligible product returned “Freight Collect”. Ineligible product will be held for no more than 30 days and then scrapped.

Product claims will be rejected if:

  1. The product is returned without proper authorization.
  2. The incidental return is received back after the 30th day from purchase date.
  3. The defective return is received back after the 30th day from the date RMA was issued.
  4. The product is inspected and no manufacturing defects are found.
  5. The product is damaged due to improper installation, abuse, misuse, contamination, improper removal, defacement, or visible shipping damage.
  6. The product is not manufactured or furnished by TruckAC.com.
  7. Any of the following products are returned to TruckAC.com without shipping/sealing caps/plates in place and properly packaged before shipment:
    Compressors, Evaporator, Heater Cores, Condensers, Driers, Accumulators, or Expansion Valves.

 

Customer service

For assistance with an order, please contact our customer service team. Customer service representatives are available.

1-844-878-2522 (TruckAC)
Monday—Friday 8am—5pm (CST)

customerservice@truckac.com